Our Journey To Forever: Smart Bro Sucks!

Friday, May 9, 2008

Smart Bro Sucks!

I am totally and doubly pissed off by SmartBro's services. I have no internet connection for 72 hours now. That is the main reason why you never heard from me since Monday. I thought the technical problem would last only for a few hours but I was truly disappointed because for the nth time, the customer service representative apologetically gave me the same lines: "Ma'am, sorry for the inconvenience. We have a technical problem in our sub-station, blah!blah! blah! "

I couldn't contain my annoyance tonight. I was on the phone talking to Smart Bro's Hotline CSR which lasted for more than 30 minutes, but still, they couldn't do anything. They told me I have to wait for 24 hours for them to resolve the problem, but by God! It's been 72 hours already and they haven't done anything yet to fix the problem.

What foolish advertisements they gave us! Encouraging more subscribers when they couldn't even give quality service. We give them full payment for our monthly dues but their services is not 24/7! For the information of all SmartBro subscribers, we can claim rebates if they fail to give us a connection. We just need to call their SmartBro Hotline.

I just wonder if Globe, PLDT DSL and Bayantel DSL subscribers encounter such problems, too.

P.S. This is another quick post from an internet cafe. Hope I can visit you all pretty soon.

SEE RELATED POST:
Digitel DSL Problems

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4 comments:

.general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } Lerlyn Leyn so sorry!!! gosh! had the same problem last year, but not now. Had no problem with Smartbro since Feb.. Leyn palagay ko sa gensan technician ang may problema ana..sa anthena nila or sa satelite..tinamaan ng lintik cguro. Mao d-i wala ka perme..haay daghan baya new ron..unta magbalik na na imong connection oi. May 7, 2008 7:59 AM .general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } Joliber Mapiles Just a little patience ate.. But yeah, you paid for it so you deserve a smooth connection.. just smile.. ikaw din..hehehehe.. May 7, 2008 10:24 PM .general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } RJ my pldt dsl is okay so far :) ako lang talaga ang mahina sa blogging ngayon :) May 10, 2008 5:18 PM .general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } jessie Ellaine, I cited you and this article in my latest post sa WHAT HAVE YOU. Grabeh tong mga problema natin sa broadband. Nakakasira ng mood... May 16, 2008 11:18 AM said...: Leyn so sorry!!! gosh! had the same problem last year, but not now. Had no problem with Smartbro since Feb..

Leyn palagay ko sa gensan technician ang may problema ana..sa anthena nila or sa satelite..tinamaan ng lintik cguro.

Mao d-i wala ka perme..haay daghan baya new ron..unta magbalik na na imong connection oi.; May 7, 2008 7:59 AM
.general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } Lerlyn Leyn so sorry!!! gosh! had the same problem last year, but not now. Had no problem with Smartbro since Feb.. Leyn palagay ko sa gensan technician ang may problema ana..sa anthena nila or sa satelite..tinamaan ng lintik cguro. Mao d-i wala ka perme..haay daghan baya new ron..unta magbalik na na imong connection oi. May 7, 2008 7:59 AM .general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } Joliber Mapiles Just a little patience ate.. But yeah, you paid for it so you deserve a smooth connection.. just smile.. ikaw din..hehehehe.. May 7, 2008 10:24 PM .general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } RJ my pldt dsl is okay so far :) ako lang talaga ang mahina sa blogging ngayon :) May 10, 2008 5:18 PM .general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } jessie Ellaine, I cited you and this article in my latest post sa WHAT HAVE YOU. Grabeh tong mga problema natin sa broadband. Nakakasira ng mood... May 16, 2008 11:18 AM said...: Just a little patience ate.. But yeah, you paid for it so you deserve a smooth connection.. just smile.. ikaw din..hehehehe..; May 7, 2008 10:24 PM
.general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } Lerlyn Leyn so sorry!!! gosh! had the same problem last year, but not now. Had no problem with Smartbro since Feb.. Leyn palagay ko sa gensan technician ang may problema ana..sa anthena nila or sa satelite..tinamaan ng lintik cguro. Mao d-i wala ka perme..haay daghan baya new ron..unta magbalik na na imong connection oi. May 7, 2008 7:59 AM .general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } Joliber Mapiles Just a little patience ate.. But yeah, you paid for it so you deserve a smooth connection.. just smile.. ikaw din..hehehehe.. May 7, 2008 10:24 PM .general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } RJ my pldt dsl is okay so far :) ako lang talaga ang mahina sa blogging ngayon :) May 10, 2008 5:18 PM .general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } jessie Ellaine, I cited you and this article in my latest post sa WHAT HAVE YOU. Grabeh tong mga problema natin sa broadband. Nakakasira ng mood... May 16, 2008 11:18 AM said...: my pldt dsl is okay so far :) ako lang talaga ang mahina sa blogging ngayon :); May 10, 2008 5:18 PM
.general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } Lerlyn Leyn so sorry!!! gosh! had the same problem last year, but not now. Had no problem with Smartbro since Feb.. Leyn palagay ko sa gensan technician ang may problema ana..sa anthena nila or sa satelite..tinamaan ng lintik cguro. Mao d-i wala ka perme..haay daghan baya new ron..unta magbalik na na imong connection oi. May 7, 2008 7:59 AM .general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } Joliber Mapiles Just a little patience ate.. But yeah, you paid for it so you deserve a smooth connection.. just smile.. ikaw din..hehehehe.. May 7, 2008 10:24 PM .general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } RJ my pldt dsl is okay so far :) ako lang talaga ang mahina sa blogging ngayon :) May 10, 2008 5:18 PM .general-comments { background: #FFF3DF; border:3px solid #CCB999; margin:0 0 10px; padding:10px; } jessie Ellaine, I cited you and this article in my latest post sa WHAT HAVE YOU. Grabeh tong mga problema natin sa broadband. Nakakasira ng mood... May 16, 2008 11:18 AM said...: Ellaine,

I cited you and this article in my latest post sa WHAT HAVE YOU. Grabeh tong mga problema natin sa broadband. Nakakasira ng mood...; May 16, 2008 11:18 AM